Posting, Packing and Return

 

Posting & Packaging and Return Police:

We offer a Standard delivery service within the UK & Ireland only:

Delivery should take from 5-7 working days from the date of collection, however outlying areas such as the Highlands & Islands of Scotland, the Isle of Man, Isle of Wight and Channel Islands may take slightly longer. Please allow 10 working days from the date of order before querying a delivery. (Please note: Promotion products might take up to 10 working days within the UK, outlying areas might take up to 15 working days)

  • All Jewelry £2.99

  • Scarf £3.99

  • Adults footwear £6.99

 

Approx. Dispatch Time

All 'In Stock' orders that are received by Evaniy before 2pm GMT will be dispatched the very next working day. Delivery times vary depending on where the goods are being sent to and the type of service that has been selected.

 

Full price items return police

Evaniy wants you to be completely satisfied with your purchase. If you’re not happy with your product for any reason, it can be returned for a refund or an exchange. 
You have up to 14 days after purchase to return your full price products, however we insist that the products must be returned unused and have their label attached still.

 

Discounts & Promotions return police

Please note that reduced items work slightly differently. These must be returned within 7 days, rather than 14 days. All items must be returned unused and have their label attached still. The Value of your goods will be refunded in full excluding your original postage costs. 
This does not affect your statutory rights as a consumer. Please note that we are not responsible for return postage costs other than for damaged, faulty or incorrect goods. If this is the case, please contact us before returning items.

 

The best way to send my returned goods back

When returning any goods to us, we recommend that you send returns by recorded delivery and that you keep proof of posting, as we cannot be held responsible for packages that fail to reach us. Please check with the post office that your parcel is adequately insured against loss or damage.

If you are returning an item from overseas, please ensure that the postage is paid in full and the postal docket is ticked as ‘Returned Goods’ to avoid an import duty levy from HM Customs & Revenue for which we will not be liable.

Please email us or fill our return form before sending any boots back, this will help us to track your orders in return.

Return Address:   Evaniy Accessories

                             Unit 16

                             30 Bankhead Drive

                             Sighthill

                             Edinburgh

                            EH11 4EQ

If my goods arrive damaged, faulty or incorrect

If you receive damaged, faulty or incorrect items, please contact us so that we can send you a pre-paid returns label. We will do our utmost to resolve the issue quickly and with as little inconvenience to you as possible. We will be happy to exchange them for the same items within 30 days of the date of dispatch. If you would prefer a refund, then the value of damaged, faulty or incorrect goods will be refunded in full, including your postage costs. For products that develop a fault after 30 days please contact us.

 

Do I have to pay for postage if I want to return or exchange an item?

Yes, you will have to pay for return postage unless you have received an item which is damaged, faulty or incorrect – in which case please contact us so that we can send you a pre-paid returns label.

 

Exchanges:

In the case of an exchange of size we will send the jewellery out again to you, however P&P will be charged. For an exchange of product we will charge you P&P since we have to create a new order for you. Where the new item is less expensive we will refund the difference, where the new item is more expensive, please email our customer service before you send the product back.

 

Lost In Post:

Evaniy will deem an item lost in post once 15 working days  or 20 working days for any Continental European orders (not including weekends) have passed following dispatch (in line with Royal Mail policy). If your item has been lost in post, do not worry, we will stand by our commitment to you by either replacing the item(s) lost, or refunding your payment, whichever suits your individual circumstances. We require confirmation in writing that the items have been lost.